Frequently Asked Questions

Frequently Asked Questions

Ask Us Anything

How long does it take for home delivery?

Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 3-5 business days for domestic orders. International shipping can take 7-14 business days.

What courier do you use for deliveries?

We partner with leading global couriers including DHL, FedEx, and UPS to ensure your artwork arrives safely and on time.

Why am I being charged for delivery on my order when it states standard delivery is free?

Delivery charges apply to all orders based on weight and location. We ensure professional handling for all pieces to guarantee they arrive in perfect condition.

I haven't received a dispatch email/email confirmation?

Please check your spam or junk folder first. If you still haven't received an email within 24 hours of your order, please contact our support team at roohiwamiq@gmail.com.

Why does it not tell us on the website that the parts will be delivered by the branch?

We currently use a centralized distribution model for all artwork. However, some special editions or large-scale pieces may require localized handling which we coordinate directly with you.

Can I collect from a local store?

Currently, Roohi Wamiq is an online-exclusive gallery. We do not offer in-person collection at this time, but we ensure professional white-glove delivery for all premium pieces.

Do you deliver on Weekend?

Our standard courier partners typically deliver on business days (Monday to Friday). Saturday delivery may be available in select metropolitan areas for an additional fee.

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